Nueval portal has disappeared
I am a continuing student. I had a nueval portal for the 2017 cycle with username px00001. For the 2018 cycle, I was assigned a new username of paul-oneill. It appears that the account for username paul-oneill has been purged and cannot be logged into anymore. The px00001 username still exists but brings up an empty portal. I am perplexed and need some direction quickly, please. If this is a problem originating from fablabs.io, please let me know right away so I don't frustrate my local instructors. Thank you in advance for your quick response.